Frequently Asked Questions

Booking a room is simple! Browse our available rooms on the website, select the one you're interested in, and click "Book Now." You'll be directed to our WhatsApp where our team will assist with the booking process. Alternatively, you can contact us directly through the contact form or visit our office in person.

We accept various payment methods, including:

• FPX Online Banking
• Bank transfers
• Credit/debit cards
• E-wallets (Touch 'n Go, GrabPay)
• Cash payments (at our office only)

All online payments are secured and encrypted for your safety.

Yes, we require a security deposit for all bookings. Deposit charges may vary depending on location, but we typically charge the same rate for properties within the same region. The deposit is refundable upon check-out, subject to room inspection for damages beyond normal wear and tear, and after deducting any outstanding charges. For specific deposit information about a property, please contact our staff.

We do not allow cancellations once a booking is confirmed. All bookings are final, and payments made are non-refundable. We recommend being certain of your plans before completing your reservation.

Your monthly rent is all-inclusive, covering:

• Fully furnished accommodation
• High-speed WiFi internet
• Weekly common area cleaning
• Maintenance services

There are no hidden fees or additional charges unless specified in your agreement.

Yes, you can have guests visit during reasonable hours (8 AM - 10 PM). Overnight guests must be registered with management and are limited to a maximum of 3 consecutive nights per month. For safety and comfort of all residents, we maintain a visitor log. Additional charges may apply for extended guest stays.

No, we don't enforce a curfew. As an adult coliving community, residents have 24/7 access to the building using their key cards. However, we do ask that quiet hours (10 PM - 8 AM) are respected to ensure everyone's comfort.

While amenities may vary by location, most of our properties include:

• High-speed WiFi throughout
• Laundry facilities
• Bicycle storage
• 24/7 security

Check specific property listings for the exact amenities available at each location.

Some of our properties offer parking spaces at an additional monthly fee, subject to availability. Please inquire about parking options at your specific property of interest.

All our properties are equipped with high-speed fiber broadband WiFi throughout the building. The connection is suitable for remote work, video calls, and streaming. Each resident receives secure access to the network upon check-in.

Our key house rules include:

• Respect for quiet hours (10 PM - 8 AM)
• No smoking inside the building (designated outdoor areas only)
• Proper waste segregation and disposal
• Keeping shared spaces clean after use
• No unauthorized guests
• Responsible use of communal facilities

A complete list of house rules is provided upon check-in and is also available on our website's House Rules page.

No, pets are not allowed in any of our properties. This policy is in place to maintain our shared living environments, protect property conditions, and respect the comfort and potential allergies of all residents.

Yes, we encourage you to make your room feel like home! You can decorate with removable items that don't damage the walls or furnishings. This includes posters with removable adhesive, small plants, cushions, throws, and personal items. However, painting walls, drilling holes, or making permanent alterations is not permitted without prior approval.